Construction is a messy business and, occasionally, there will be a casualty – a scratch (or other damage) in your new cabinet. Because life happens to all of us, we have developed a process to report concerns.
Reporting cabinet damage is time sensitive and specific procedures must be followed. For the purpose of this process, damage is defined as a scratch, ding or dent in a cabinet or cabinet part.
If a concern is discovered after the cabinets are installed, it is handled as outlined in the manufacturer's' warranty. Warranty information can be found on the cabinet manufacturer's website.
Cabinet Inspection Process
All cabinets / cabinet parts need to be inspected before they are installed. Damage of installed items will not be covered.
According to NAHB construction standards, a concern is something that is readily visible when viewed under normal lighting conditions from a standing position facing the surface at the distance of six feet.
In the event of damage, document by taking pictures before the cabinet is installed.
Any damage needs to be reported to TrueSource in writing (email to email@example.com).
Although you may discuss a concern with the cabinet installer, that is not officially reporting a concern. A concern must be emailed to TrueSource as outlined.
Use the plan provided to you with your order paperwork to identify the cabinet location of your concern. Identify the cabinet by its sku (example W3036).
Take a picture of the whole cabinet with the concern. A video may also be helpful to explain the concern.
Email pictures and a short description to document the concern.
Let us know your expectation to resolve the concern (give us your opinion of what needs to be done regarding repair and/or replacement).
TrueSource cannot be responsible for damage created by a third party (other subs etc...).
Damage reported after cabinet is installed will not be replaced free of charge.
Thank you for your business!
Hours Appointments Required Available Appointment Times Monday - Thursday 7am - 7pm Friday 7am - 3pm