Appliance Inspection Process

We make fixing the little things easy

​Construction is a messy business and, occasionally, there will be a casualty – a scratch (or other damage) in your new appliance. Because life happens to all of us, we have developed a process to report concerns.

Reporting appliance damage is time sensitive and specific procedures must be followed. For the purpose of this process, damage is defined as a scratch, ding or dent in an appliance.

If a concern is discovered after the appliance is installed, it is handled as outlined in the manufacturer's' warranty. Warranty information can be found on the appliance manufacturer's website.

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​Jobs Installed by TrueSource Home Specialties

• All appliances need to be inspected by the customer immediately after appliance install.
• Any damage needs to be reported to the installer on the job and immediately emailed to TrueSource (email to info@truesourcehome.com).
• Email pictures and a description to document a concern.
• TrueSource cannot be responsible for damage created by a third party (other subs etc...).​​
• The concern will be forwarded to the manufacturer for review. The manufacturer will determine next steps.

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​Jobs Installed by Customer / Builder (DIY)

• All appliances need to be inspected before they are installed.
• In the event of damage, document by taking pictures before the appliance is installed.
• Any damage needs to be reported to TrueSource in writing (email to info@truesourcehome.com).
• Email pictures and a description to document the concern.
• TrueSource cannot be responsible for damage created by a third party (other subs etc...).
• The concern will be forwarded to the manufacturer for review. The manufacturer will determine next steps.

Thank you for your business!