Appliance Inspection Process

We make fixing the little things easy

​Construction is a messy business and, occasionally, there will be a casualty – a scratch (or other damage) in your new appliance. Because life happens to all of us, we have developed a process to report concerns.

Reporting appliance damage is time sensitive and specific procedures must be followed. For the purpose of this process, damage is defined as a scratch, ding or dent in an appliance.

If a concern is discovered after the appliance is installed, it is handled as outlined in the manufacturer's' warranty. Warranty information can be found on the appliance manufacturer's website.

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Appliance Inspection Process

• ​All appliances need to be inspected before they are installed. Damage of installed items will not be covered.​
• According to NAHB construction standards, a concern is something that is readily visible when viewed under normal lighting conditions from a standing position facing the surface at the distance of six feet.
• In the event of damage, document the concern before the appliance is installed. 
• Any damage needs to be reported to TrueSource in writing (email to info@truesourcehome.com).
• Identify the appliance by it's model number.
• Take a picture of the whole applaince with the concern. Additional close up pictures and a video may also be helpful to explain the concern.
• Email pictures and a short description to document the concern.
• Let us know your expectation to resolve the concern (give us your opinion of what needs to be done regarding repair and/or replacement).
• TrueSource cannot be responsible for damage created by a third party (other subs etc...).
• Damage reported after appliance is installed will not be replaced free of charge.

Thank you for your business!