Construction is a messy business and, occasionally, there will be a casualty – a scratch (or other damage) in your new appliance. Because life happens to all of us, we have developed a process to report concerns.
Reporting appliance damage is time sensitive and specific procedures must be followed. For the purpose of this process, damage is defined as a scratch, ding or dent in an appliance.
If a concern is discovered after the appliance is installed, it is handled as outlined in the manufacturer's' warranty. Warranty information can be found on the appliance manufacturer's website.
Appliance Inspection Process
All appliances need to be inspected before they are installed. Damage of installed items will not be covered.
According to NAHB construction standards, a concern is something that is readily visible when viewed under normal lighting conditions from a standing position facing the surface at the distance of six feet.
In the event of damage, document the concern before the appliance is installed.
Any damage needs to be reported to TrueSource in writing (email to [email protected]).
Identify the appliance by it's model number.
Take a picture of the whole applaince with the concern. Additional close up pictures and a video may also be helpful to explain the concern.
Email pictures and a short description to document the concern.
Let us know your expectation to resolve the concern (give us your opinion of what needs to be done regarding repair and/or replacement).
TrueSource cannot be responsible for damage created by a third party (other subs etc...).
Damage reported after appliance is installed will not be replaced free of charge.
